Current Opportunities

We're growing! Work with us!

We're proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

“Without your efforts to help me, I would still be struggling to resolve my issue…. I was not aware before of the function of the Ombudsman’s Office. I now totally believe this office is indispensable to our society for restoring fairness and justice to its citizens. I am most grateful to you and your institution.”
--Complainant

About Us

The Ontario Ombudsman’s Office oversees more than 1,000 provincial ministries, boards, agencies and tribunals, taking complaints from the public and helping thousands of people cut through government bureaucracy and red tape to resolve serious problems every year. The number of organizations we oversee has more than doubled in recent years, and complaints to our office are increasing. We’re expanding to be able to help more Ontarians than ever before.

We receive 25,000 complaints every year, while conducting large-scale, systemic investigations into issues impacting people across the province. The issues we look at, from newborn screening to cancer drug funding to services for people with disabilities, are interesting and complex, affecting millions of people in Ontario. Work with us and you’ll play a role in improving how these programs are delivered.

an employee of the office of the Ontario Ombudsman

We would love to work with you! We offer:

Collaborative, exciting work with exceptional colleagues passionate about public service
Comprehensive health, dental and vision benefits
Generous paid maternity and parental leave
Hybrid working environment with an office centrally located on the subway line
A commitment to work-life balance
Defined-benefit pension plan through the Ontario Pension Board
Ongoing training and professional development opportunities

We look for people who:

Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
Can think innovatively within a structured framework, respecting existing processes and procedures
Are capable of multitasking, working through the finer details while still seeing the big picture
Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
Have strong analytical and interpersonal skills, and enjoy working independently
Experience in the public sector, especially with school boards, municipalities and universities, is considered an asset
Ability to speak, read, and write in French is considered an asset

Executive Administrative Assistant

Executive Administrative Assistant

Work Location: 483 Bay St., Toronto (Hybrid work -subject to operational requirements)
Job Type & Hours: Full-time - Permanent with 36.25 hours per week
Hiring Range: $68,239 – $81,887
Union Affiliation: Non-union
Posting Period: This position will be posted until filled

About the role:

The Ombudsman is an independent, non-partisan Officer of the Ontario Legislature, appointed by all parties, whose role is to ensure that the provincial government and public sector serve people in a way that is fair, accountable, transparent and respectful of their rights. The Office of the Ontario Ombudsman takes complaints about the administrative decisions and actions of more than 1,000 public sector and government bodies in Ontario, as well as French language services and services provided in the child protection sector.

The Executive Administrative Assistant supports the Ombudsman and works closely with both the Ombudsman and Deputy Ombudsman to ensure seamless executive operations. The ideal candidate will keep the Ombudsman well-prepared and positioned for success through expert management of calendars, documents, meetings, travel, and communications. This role requires professionalism, sound judgment, tact and discretion, as well as the ability to handle sensitive information independently in a fast-paced environment.

Responsibilities:

Manage all aspects of the Ombudsman’s schedule, including prioritization of invitations and engagements in coordination with the Deputy Ombudsman.
Coordinate meetings, public releases, presentations, international engagement, and events in partnership with the Communications and Operations teams.
Manage incoming and outgoing communications on behalf of the Ombudsman, ensuring timely, appropriate, and strategic responses in collaboration with Communications.
Act as a representative for the Ombudsman in internal and external interactions, demonstrating diplomacy and professionalism.
Coordinate travel arrangements and process all expense claims, ensuring accurate documentation, audit compliance, and timely disclosure in collaboration with Finance.
Organize and support hospitality for hosted meetings, delegations, and conferences.
Schedule and coordinate all-staff meetings, including agenda preparation and logistics.
Provide backup support to the Executive Assistant to the Deputy Ombudsman and French Language Services Commissioner.
Perform other duties as assigned in support of the Ombudsman and Executive Office.

Qualifications:

Language: Proficiency in both English and French is required.
Education: University degree in a relevant field (e.g., social sciences, public administration, business, or law) or an equivalent combination of education and experience.
Experience:
- Minimum 3–5 years providing administrative support at the executive level.
- Experience working with senior government officials, MPPs, and familiarity with legislative or parliamentary processes.
Skills and Attributes:
- Excellent organizational, communication (oral and written), and interpersonal skills.
- Strong judgment, discretion, and the ability to manage complex tasks independently.
- Proficiency in MS Office Suite and other digital tools.
- Experience with tracking expenses and preparing financial documentation.
- Tact and diplomacy in representing executive leadership.
- Ability to work extended hours, including evenings and weekends, as needed.

Apply

Additional requirements:

Eligibility to work in Canada and in-person availability per office requirements is required.

Application Instructions:

Please include a cover letter with your résumé, describing your experience, achievements, ability to work in both English and French, and why you are interested in a role with Ombudsman Ontario. Please upload your résumé in English.

We are committed to fostering a diverse, inclusive, and accessible environment. If you require accommodation at any stage of the recruitment process, please contact [email protected].

We thank all applicants for their interest; only those selected for interviews will be contacted.